Sleep Number

If I could give zero stars, I would. We paid $4,558.20 in full before the mattress were even brought to the house. The mattress arrived 6/05 but was not used until 6/20 and was sunken in on both sides of the bed by 6/22. I was then shipped a new pump but was told to install myself, my husband was then underneath the bed frame installing the new pump with assistance from customer service on the other line walking him through each step. The new pump that was given still didn't work and then my husband and I were sleeping downstairs on the couch and an air mattress until service call guys came on 7/03 when they told us that they were the only ones who could properly connect the pump to the mattress because the wifi needed to be connected through their system. That week the app was not registering data. On 7/09, the bed was sunken in again and we programmed both sides of the bed to 100, but a couple hours later, would deflate again. On 7/11, the app reflected that both sides of the mattress were still programmed to 100, despite having a huge ditch on the one side of the bed. Called customer service on 7/12, spoke to 3 people, including Rolanda who continuously spoke over me and patronized me throughout the call. She explained that the issue was with the wifi, even though we have a router directly in front of our bed. She also explained that we can only return the mattress, but $250 pick up fee would be deducted from the refund and the $2,000 base was for final sale. I now have to wait an additional 18 days for the mattress to be picked up on 7/30 and I will only receive the partial refund sometime during the week of 8/05. This has been one of the worst experiences that my husband and I have been through. And when you do call for a service, they only come out at their own convenience, which could take longer than a weeks time. Attached are the photos from the faulty mattress, which clearly show how deflated the mattress is. The first 4 photos were taken on 7/03 and the last 4 were taken today, 7/12.

I bought a bed from mattress warehouse, was so pleased John O was great, he was so helpful and nice. If you are looking to buy a bed that’s the place to go. And ask for John O he is great, I’m a happy customer

Our salesman John was great, you could tell he enjoys his job and put us in the perfect bed for us. will certainly recommend SleepNumber and John to family and friends!

I want to start off by saying this is the worst company I've ever dealt with. The bed is awful the air pump wasnt assembled properly and when I called they told me they will send instructions on how to fix. I said absolutely not I want to return, feels like an air mattress. They told me I was obligated to keep it for 30 days. So I should sleep on something for a month that is completely broken. Now they are picking it up and only refunding me a portion because they are charging 250 to pick up a broken mattress. And on top of that the driver charged us 40 for a remote for the bed. I never experienced anything like this. I do not recommend this company. It is the worst experience I've ever had.

What a great experience we had at our local Sleep Number store. Our salesman Anthony was very personable and made us comfortable right from the beginning. He was very knowledgeable about the different products and features. With his help, we settled on the model that was best for us. The delivery was fast and efficient and arrived at the indicated time. The delivery men were very professional. A great experience all the way! We love our new Smart Bed!