Sleep Number

We had such a great experience at the Sleep Number thanks to Tika! She was amazing throughout the entire process — very informative, patient, and helpful every step of the way. She took the time to answer all of our questions and made everything so easy and stress-free. We truly appreciated her kindness and professionalism. Highly recommend asking for Tika if you visit the store! Can’t wait to get our new mattress!

Walked in the store with some knowledge of which bed I was looking for. Kenny, sales rep was great to work with, knowledgeable, did not try and push a sale. He allowed the product to sell itself, provided answers and directions as to which system would best fit my needs. You looking for a better night sleep and good sales experience go see Kenny!!

I wish I could give less than one star. We ordered a sleep number in November. Took the first available delivery date in January. After Sleep number confirmed the delivery the day before, I took off work, disrupted my home to prepare. I sat and waited the 3 hour window. Heard nothing. Finally after the delivery window I called them. They told me they could not in fact deliver (b/c of bad weather even though it was 60 degrees and sunny). They rescheduled me for February. Again they confirmed the delivery the day before. I again took off work and disrupted my home to ensure everything was the way they request on their delivery prep. Again I sat and waited 3 hours. At the end of the delivery window, they called and said they could not deliver again. The excuse given this time was that the product was not there. They tried to reschedule for March. I declined and asked for a refund. I emailed, asked to talk with someone in management each time I talked-- i got zero apologies, zero actual believable excuses. If they have this poor of customer service after 3 months of having my thousands of dollars but my not even having the product yet, I can't imagine how bad the service is when you need them after a while with the product

This review is for CORPORATE not the Hoover location. I have now had 2 experiences with Sleep Number customer service related 2 product quality. My first Sleep Number, we paid about $8000 for and within a few years the mattress foam started collapsing on one side and the whole foam mattress had to be replaced. They tried to charge me a pro rated amount, but finally agreed that they would cover the cost to replace it. Fast forward to my 2nd Sleep Number bed that we spent nearly $6000 on and when we first bought it, we had problems with the air chambers deflating within the first several months. They wanted us to self diagnose it rather than send someone out. I let it go out of frustration and it seemed to resolve itself. We've now owned the bed just over 3 years and the air mattress on my side would deflate overnight. I did the self diagnosis because I knew they wouldn't send anyone out and found that one of the air chambers on my side was bad. I called to file a claim under the 15 year warranty. They pro rated the warranty and charged me $170 for the replacement air chamber that I had to install myself or pay for installation. The 15 year warranty is not worth much, because they pro rate it and after a short amount of time, the customer ends up paying the bulk of the cost. We are getting ready to build and was looking at purchasing more for the new house, but won't be buying again. Love the bed, but warranty is useless.

Tika was very helpful and knowledgeable and very helpful and friendly I really enjoyed talking with her