Sleep Number

I would have given Sleep Number 5 stars if you had asked me a week ago. Unfortunately, after going through their warranty process, my experience has completely changed. For a product that costs thousands of dollars, having to pay out-of-pocket for a major component failure after 18 months and handle the repair yourself is unacceptable. While the adjustable features are nice, the warranty and service experience have been incredibly disappointing. Save your money and consider other options.

I am an advocate for a frail 80 yo woman that just had heart surgery . She needed an adjustable bed. I suggested Sleep Number due to my 15 year experience with my Sleep Number bed. The whole buying experience was GREAT from me going down to the store for info, the sales people guidance with her over the phone (no up sales), the rush they put on the order - they moved delivery up by 2 weeks during the holiday sales - and the installation of the bed. They kept her informed like they actually cared, all along the way. Bottom line; this lady is very hard to please and she is Very happy with the whole experience and her new bed. Kudos to ALL the folks working at this store !

Aster was responsive, knowledgeable, and friendly. They patiently showed us a number of different beds, answered our questions, and even reached out after the sale(s) to make sure we were taken care of!

Just wanted to give a huge shoutout to Ali (store manager) and Alex (sales representative) for going above and beyond to help me get the best bed I could’ve imagined! 🛏️ Not gonna lie, customer service messed up big time, they cancelled my order and almost made me lose a big discount I got when I first purchased the bed. But Ali completely stepped up, took ownership, and helped me through every step to fix the issue. Even though the store itself hadn’t made any mistake, he still made it right, calling his higher-ups to make sure I got my discount back. 🙌🏽 After a bit of waiting for delivery, I can honestly say it was worth it, I’m going to sleep amazing tonight in my new bed! 😴 And a big shoutout to the delivery team too, they were super friendly and helpful. Overall, 10/10 experience thanks to Ali and Alex! Would definitely recommend this location! 👏

Sleep number Bridgeport did an excellent job helping us select our bed and adjusting our purchase when we decided to upgrade. KC, Chris and Bob are all extremely helpful, excellent listeners, and are customer focused. They provided us with a great experience. This is the store you need to visit if you are looking for a premium mattress and knowledgable salespeople who go above and beyond what is expected. Not only do they have an excellent product, but they really care about the customer which is a breath of fresh air. Thank you for all the extra effort. We appreciate you and will be telling our friends!