Sleep Number

I went to the Sleep Number store in Santa Monica and had the best experience I've ever had purchasing a new mattress. Joshua was our sales associate and he was amazing. He was patient, he listened to our issues/needs and found the perfect mattresses for us. I was originally there to help my mother pick out a new bed for herself, but I was so impress by the mattresses and Joshua's customer service that I purchased a new mattress for myself as well......and several sheet sets....and blankets. I am so happy with the products and service....I give 100 stars!!!!!

We are long time Sleep Number (Select Comfort) owners. But we moved and have been sleeping on another mattress. Went into the Santa Monica store and Cip took care of me. The new 360 seems fabulous and we can't wait to sleep in it. My wife can warm herself and I can cool. Should be great. Cip was great in handling the details. Only regret is we can't get it sooner.

The service is so bad I will never be back to any Sleep Number store. Ever. I am looking for a bed and I will be buying one tomorrow, but not from Sleep Number. First, there was a sign on the door that said back in 5 minutes. Below that was a number if I wanted an "immediate" response. I did not call right away because I am not rude, I mean maybe the person is in the bathroom, I don't know. It said 5 minutes in large print. I have to be able to trust that. 12 minutes later I finally called and the employee said, "I'll be right there, I am just across the street." 5 minutes later another call and he said, "I will be right there." He did finally show up. We got in and he asked how he could help. I told him what I wanted to see and was clear that there was nothing else I wanted to see. He said he would be right there. He then got on the phone with a friend, clearly a personal call--he is loud. He stayed on that call a few minutes leaving me to wait some more. I was there on 9/1/24 at 7 pm. I don't mention horrible employees by name. He then comes up to me and asks my name. I tell him. He then calls me Miss Elizabeth. Now I can't stand that. He has no idea what my pronouns are, but I always let that go because I think it is just a bad habit. But no, he then asks my helper that was with me, I am clearly disabled, what his name is. He is a special needs person and hates to speak. He says his name and nothing else, now that should have given the salesperson a hint. It did not, he wanted to talk to the male, that was clear. I said, "He does not like to talk." That should have done it, but no, he says, "He just told me his name, he talks" and tried to talk to him and my poor helper did not respond and was clearly uncomfortable. I tried to let that go, but at this point I knew he was rude and just had to be right. I asked is this the bed. He said we make them all and anyone will be what you want. He was directing his speech to my helper. I was just so done. How unfeeling, sexist and rude. The place is very small with not a great selection. There are very few seats. It is somewhat clean, but someone get a vacuum out. I sat on the bed and it was clear it was made poorly, it is all air, that is what they say are great about their beds. If the electricity goes out, and mine has 3 times this week with the heat, your bed just will be an uncomfortable mess. And the employee told my helper to lay on the bed, not me the customer. I said no, and he said well you lay here. I mean what is his problem. Their prices are so high for what they are selling. I have now looked at ever bed on the market and know what I am going to get. Again, it won't be a sleep number. I just don't do rude and obnoxious and get off your phone. When you say 5 minutes, have it be 5 minutes or say what it is, people will wait, but you start off badly when you lie and don't even say sorry for the wait. And your beds are not great. Terrible experience and as I said I have now seen, as in been to, all the bed stores and to make a helper so uncomfortable is disguising and he assumed he was my husband and said so. Now how do you know that and why do you think that. My helper and I went home because he was upset and did later say to me, "Why did he try to make me talk when you said no talk?" I told him not to worry, that it was his rudeness and assumptions and sexism, not yours. And their warranty is weak and there are so many better beds out there and for less.

Dray was extremely helpful and knowledgeable about all the mattresses in the store. Everything was a lovely experience!

After being told I could return the pillow, I wasn’t allowed the return. I called and they also told me that I could, but when I went to the store, Cip didn’t want to and said the notes didn’t reflect this. Very shady business practices