Sleep Number

Sleep Number – Exceptional Service! We had such a great experience at the Sleep Number store! The showroom was welcoming, and Ben truly stood out. He was incredibly knowledgeable, patient, and genuinely invested in helping us find the perfect mattress. He answered all our questions, walked us through every option without any pressure, and made the whole process enjoyable. If you’re considering a Sleep Number bed, ask for Ben - he’s awesome and super helpful. Highly recommend this store!

I had high hopes for Sleep Number, but my experience was incredibly disappointing. I spent nearly $4,000 between the mattress, pillows, shipping, and related fees on what I believed would be a premium sleep setup. Unfortunately, the mattress that arrived felt nothing like the one I tested in the showroom. The in-store model felt supportive and high quality. What was delivered to my home felt more like a glorified air mattress. The pillow buying experience wasn’t much better. I had to make multiple trips back to the store and exchange pillows several times before finding one that was even remotely acceptable. After three trips back and forth, I finally settled on a pillow that I still don’t particularly like. For a company that markets itself as a sleep expert, I expected much better products. The entire trial period was filled with anxiety because I couldn’t wait for the return window to open. I kept trying to convince myself I would adjust to it, but every night I was reminded that it simply wasn’t comfortable. My fiancé would move a leg and I would feel my shoulders start to move from the motion transfer. The biggest shock came when I actually lifted the mattress and realized that most of what I had paid for was essentially an air chamber system. It was difficult to understand how a mattress at this price point could feel like it was made up largely of air. The fees made the experience even worse. I paid over $500 in delivery and related charges, which is far more than what many competing mattress companies charge. Most competitors offer low-cost delivery and free returns or pickups if you’re unhappy. Sleep Number charged me a substantial amount to deliver the mattress and then another $250 to return it. Paying some of the highest delivery and return fees in the industry for what is arguably one of the lightest mattresses on the market is hard to justify. What really frustrated me was watching the pickup crew remove the mattress. They literally dragged it across my apartment floors and down the outdoor entrance onto a dirty sidewalk. Seeing how casually it was handled made it obvious that the mattress wasn’t being carefully returned to inventory or even donated. It looked like it was headed straight for disposal. Knowing that, it’s even harder to understand why customers are charged such excessive delivery and return fees. To me it seems like it could a way to fully cover their costs for the horrible mattresses even when customers are not satisfied. For a company that markets itself as a premium sleep brand, I expected a premium product. Instead, I received a mattress that felt nothing like the showroom model, spent weeks counting down the days until I could return it, had to repeatedly exchange pillows to find one I could tolerate, and ended up paying $500+ in fees for the privilege of returning everything. Between the massive fees, the difference between the showroom mattress and the delivered product, the pillow hassle, and the realization that much of the mattress is essentially an air system, the entire process felt more like a costly lesson than a premium purchase. This was one of the most disappointing purchases I’ve ever made.

Anne Marie is great. Always so helpful. A pleasure to work with. Studio City is my store where she works.

We had such an amazing experience at the Sherman Oaks Sleep Number (unlike the Sleep Number location at a mall near the El Segundo area. Awful experience there; don’t go!). We met with Damian at the Sherman Oaks location and he made our experience such an awesome one, we ended buying a king Sleep Number! 🙌🏽 The engineering of a Sleep Number bed is beyond impressive! The breakdown of the details that Damian explained, helped us understand how beneficial a Sleep Number was for us! We walked into the store wondering if we wanted to purchase a Sleep Number...we walked out of the store buying a Sleep Number. Lol! We can’t thank our friend enough for referring us to Damian. AND DAMIAN, THANK YOU for all of your help! I not only recommend a Sleep Number bed, I also recommend you visit with Damian and decide from there what’s best for your future of sleep! 🛌 💤 We can’t wait to sleep in our bed! Our sleep numbers? 35 & 40! What’s yours?! (Visit with Damian and he’ll explain what that means! Lol)

I recently visited the Sleep Number store in Studio City, CA, and I was very impressed with the Sleep Professional, David A. He provided an exceptional customer experience during my visit. From the moment I entered the store, I was greeted warmly and attended to promptly. His product knowledge was impressive, as he was able to answer ALLLL of my questions about the various mattress models and features with ease. During the consultation process, David took the time to understand my specific needs and preferences, asking thoughtful questions and making helpful suggestions based on my feedback. He was patient and attentive throughout the entire process, ensuring that I felt comfortable and informed every step of the way. One aspect of his service that stood out was his ability to explain the science behind Sleep Number's adjustable mattresses. He demonstrated how each side of the bed can be customized to individual preferences using the SleepIQ technology, allowing for optimal comfort and support for each person. This level of detail helped me feel confident in my decision-making process and ensured that I left the store with a mattress that truly meets my needs. Overall, I would highly recommend David, the Sleep Professional at Sleep Number in Studio City, CA for anyone in need of a new mattress or looking for exceptional customer service. His product knowledge, attentiveness, and dedication to understanding a customer's unique needs made him an outstanding representative for this store. Thank you!