Tempur-Pedic Flagship Store

Unfortunately, I had to remove my 5-star review after weeks of rigmarole and confusion. The $5,600 price tag does not match the customer experience. The store manager was very kind and helpful until I asked for order support. Delivery was a disaster: the mattress was dirty and damaged prior to delivery, and replacement order confusion took nearly a month to resolve; that's a month without a mattress and delayed recovery from a recent injury. The store manager offered a partial refund but now refuses to return calls or respond to emails. Save your hard-earned money and avoid this store. This was the worst home delivery experience I can remember; however, I understand delivery issues happen. Before everything, always take care of your customers. The ghosting and poor customer support from the flagship store made this experience more challenging than it had to be. Update after owner response: I'm happy to discuss options if someone at the flagship store calls me. Calling the same number and sending emails to the store manager hasn't changed the outcome — they have not honored the request for partial refund and do not return calls. Please respond to my email, voicemail, or notes I've left with other employees at the same phone number.

Amazing experience at Tempur-Pedic during my purchase! Trevor and Autumn were both incredibly helpful, patient, and knowledgeable. They took the time to answer all my questions and made the entire process smooth and stress-free. Their customer service was outstanding, and they made me feel very welcomed and valued. Highly recommend!

One of the best retail experiences I have had in a long time. Trevor treated us with exceptional customer service. He showed us all the options available in the TempurPedic line up. It has been 20 years since I last purchased a TempurPedic - his knowledge of the product and bringing me up-to-date was extremely helpful in my purchasing decision. He made the investment in a high-quality mattress a very easy choice for us. I would highly recommend you go visit this store for in person customer service that is second to none.

Great service. The associate was very knowledgeable about the product and took the time to educate me about the pillow I was interested in. There was absolutely no pressure to buy anything — they simply provided helpful information and let me make my own decision. A very pleasant experience overall.

Autumn was very helpful and considerate. Helped us understand the various products and explained the benefits of each. No pushy tactics, just honest explanations. Very nice experience.