Nika Mullis· 5★ · 2025-11-26T18:14:31.667187505Z
Kyle made mattress shopping so simple, he was knowledgeable about every product in the store and patient with all of my questions. Then he worked hard to get me the best pricing and quickest delivery available. I would highly recommend to anyone in need of a new bed to ask for him personally.
View on GoogleTerri Thornton· 5★ · 2026-06-15T20:21:17.273947396Z
Davonte was very professional and courteous! He was very knowledgeable and patient.
View on GoogleConnie Dulin· 5★ · 2019-05-19T02:40:59.771136Z
Entire process was great beginning with the sales associate who LISTENED to what I wanted, provided awesome service and stayed within my budget. Delivery was scheduled within a reasonable amount of time and I was given a 3 hour window as to when I would actually receive delivery. The driver called to let me know that they were running a little late but they were on the way. Once arrived they did an awesome job and took care not to hit the walls or light fixtures. Both delivery team members were professional and polite. Shortly after they left a representative called to apologize for being late in delivery and told me I would be refunded the delivery fee I had paid. I was surprised as I had not complained and had not asked for a refund, I understand that things happen. I was told it was their policy, they did not deliver within the 3 hour window and they were aware that my time was valuable.. That's customer service! I love my new mattress & box spring and have told all my friends that The Original Mattress Factory knows the meaning of customer service.
View on GoogleKara Washington-Coley· 5★ · 2019-08-06T15:49:23.890261Z
My husband, son, and I stopped into The Original Mattress Company Concord Mills location, where we were greeted by Theo. He allowed us to peruse the store and try out the various floor displays without feeling pressured to buy or rush to make any decisions. We considered our options and returned one week later, when Theo helped us place our order. Our latex mattresses and adjustable bases were delivered about a week later. They were scheduled to be delivered sooner, but we asked Theo to reschedule to allow us time to have our new bedroom furniture delivered first. We've been sleeping on our new mattresses and adjustable bases for two months and we've NEVER slept better. We absolutely LOVE the products AND the customer care we received from Theo! We have let family and friends try out our beds and they say, "I've got to get one of these!" I tell anyone who'll listen that The Original Mattress Company is the way to go.
View on GoogleLaura Thompson· 5★ · 2023-03-05T00:43:17.998845Z
We’ve purchased multiple mattress sets from OMF in the last 28 years. We’d been sleeping on a set for 18 years, and it was still comfortable, but beginning to show signs of wear. We purchased two more sets, one for our master bedroom and one for a guest bedroom. Theo, the manager at the Concord Mills store, was most helpful. I needed a 3/4 size for an antique bed in a guest room, and he guided me thru the selection, including the low profile box springs, since the bed is already fairly tall. The entire process was simple and easy, just like it has been with our prior purchases.
The delivery drivers were professional and helpful. They quickly brought in the new sets, placed them on the beds and removed the old sets. I was impressed 28 years ago, impressed 17 years ago, and impressed again today with this most recent purchase. Thanks for a quality product, locally made, at a comparable price.
Y’all are the best!
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