The Original Mattress Factory

I recently bought a new bed frame and mattresses at the Monroeville Original Mattress Factory and had the pleasure to deal with Jay who did a great job of helping me (and not pressuring me) and I bought a very firm mattress because that was my goal. Get a good bed with a firm mattress and go from my old cheap bed with the pillow top. I should have listened to Jay when he made one comment as I was trying out all the different mattresses, "You want to make sure it feels comfortable to you." Well, I had it in my head that it needed to be really firm. My mistake as after five months I was sleeping well, but the mattress was too firm. Fortunately, Jay had explained to me when I was there the first time that I had one year to exchange the mattress and get a different one. He explained there was a cost involved, and a % if it was a higher cost. But it was a great option for me because I really wanted the orthopedic version (most expensive) and best mattress and it wasn't like I wasted the cost of the first purchase. So, I came down two different times to talk to Jay and try out other, softer pillow top mattresses. He was patient and very helpful to me and today I decided to get a really comfortable and really well-built mattress. Yeah, there was a cost, but I don't mind because I want to get one of Pittsburgh's own well-built mattresses that will last a very long time. This was a big purchase for me and Jay really helped me on all three of my visits to the Monroeville location. He really knows how to provide great service with all the details. No surprises. And in my case, it was so important. Thanks again Jay. You are a man of character and a great representative of this great Pittsburgh company. Happy Thanksgiving.

So 2 days later the bed was not as comfortable as it was in the store. We went to see if we can exchange it as we were told there was 100% guarantee only to be told there is a 25% fee to exchange plus delivery. Which was $300 Jay was not very helpful and wouldn't even waive the delivery fee. So now we are either stuck with a bed we are not happy with or we are out $300 . Even though its in the fine print Joe should have been very specific about the return policy and not told us 100% guarantee for 60 days. Is there an option for 0 stars because thats what they get from me. Joe at the Monroeville store was amazing. We purchased our new matress on Tuesday and it was delivered Thursday. We weren't quite sure what we wanted and Joe was very knowledgeable about thier products. He didn't try to sell us the most expensive. He explained the difference in each one we were interested in . Then, when we got the mattress and box springs delivered the box springs made the mattress way too high for the bed frame that we had.So we returned the box spring.I spoke with jJy, the store manager, and he promply gave us a refund. If I could give more than five stars, I would.But this is definitely five star customer service across the board. We will review the mattress after we sleep on it.For about a week or so and let you know if it is as comfortable as it seemed when we tried it out in the store.

Without a doubt the worst experience we've ever had buying a mattress. On July 5, 2025 we purchased a new mattress and box springs for $2400. During our talk with the salesman he told us that we had a full year to exchange the mattress for another one if we were not satisfied, which sold us on buying. Unfortunately the mattress we bought is far more soft and giving than the one we tried in the showroom and it has killed my boyfriend's back since the day we first slept on it. We returned today, August 10, 2025 to see about an exchange and this is where the experience went sour. To exchange we would receive no type of pro-rated credit whatsoever, plus we would have to pay a 25% fee for whatever other mattress we would want. Needless to say this makes no sense financially if we decided to go with a far less expensive model, which is what we had planned. So if we had instead went with a $1000 mattress, for example, we would actually be paying close to $2700 for that cheaper mattress since we got nothing in return for the 30 day old one. We didn't expect a full refund at all, but absolutely nothing after a little over 30 days? This was our first time dealing with The Original Mattress Factory after buying from another locally owned company for the last 20 years. I can assure you it will be our last with "OMF" and we'll never do business with them again. Absolutely awful.

Jay at the Monroeville store made this a very pleasant and quick experience. This is our second mattress from Original and there’s a reason we came back. Not only for a truly superior product but for a sales experience that is the opposite of going mattress shopping anywhere else. Delivery and setup was professional prompt and seamless. Can’t recommend them enough.

Service was excellent. Jay has the knowledge to ensure I selected the right mattress for me and my wife. I've purchased 3 mattresses (1 queen, 2 twins) from this location over the last two years. Completely satisfied all the way around.