Mt. Lebanon, PA
The Original Mattress Factory offers a variety of mattresses and related products, emphasizing quality and customer satisfaction.
Current offers include special financing options and a satisfaction guarantee.
Price range not yet reported
Real Google reviews from nearby shoppers
Average rating 4.7 · 26 reviews
Last updated Aug 27, 2026
My husband and I are re-doing our bedroom and were finally able to set up our gorgeous new bed frame today! Well silly me didn’t realize that our new bed frame required a box spring, while our old one did not. 🤦🏼♀️ I thought we were screwed and would have to sleep on the floor again for another few weeks. We each work 12+ hour shifts and couldn’t get to a store any time soon … I have to tell you, the most unexpected wonderful thing happened. I called The Original Mattress Factory in Mt. Lebanon at 6:45pm on a Wednesday evening desperate to see if we could get a box spring delivered sometime this week. I was SO lucky that it just so happened that Bill picked up the phone. He helped me purchase a box spring over the phone and decided to drop it off at our home PERSONALLY just an hour and a half later! Omg! He is such a thoughtful sweet human being and we could not thank him enough! He saved us so many headaches and backaches… please give this man a raise.
View on GoogleIf you’re looking for affordable, friendly service, and great product, this is your place! We set out on a trip today to find a new mattress. After multiple stores we ended up here. And we were greeted by John. From the moment we walked in, John was engaging, friendly and knowledgeable. He listened to what we were looking for, pointed us in the right direction. He explained the products in a way that the average person could understand. He was also very transparent, which I feel like is hard to find in a sales person. We were able to find the exact type of mattress we were looking for with some Add ons and it was all within our price range! Will definitely recommend, especially working with John!
View on GoogleWorking with the Original Mattress Factory has been an absolute nightmare. Update. The response from corporate is just standard talking points that amount to nonsense. The claim to be committed to working me is a lie. They made quite clear the only thing they're willing to do is waste my time and play games only to end on the same result which is I'm out 2,000 dollars and stuck with a mattress that I hate and cannot use. If they truly believe the mattress they sent me is identical to the one in the showroom I'll make them an offer I'll get a truck and bring my mattress to the store and they can swap it for the floor model. I am willing to bet they won't sell nearly as many of them using the piece of junk delivered to me as a floor model. The inspection is meaningless if it is not inspected alongside the show room model. Stand by your product and do a return, charge a restocking fee if you must. I am not the first customer you've had to complain regarding this same issue. I purchased a mattress from The Original Mattress Factory 1606 Washington Road Mt Lebanon PA 15228 on 5/28/22 total purchase price $1,959 Orthopedic Hybrid set. The product that was delivered to my home does not “feel” like the product displayed in the showroom. Admittedly there is a degree of subjectivity in determining how a mattress feel. However, these two mattresses are very dissimilar one was plush while still providing support the one delivered to the home is essentially a brick with some sort of padding tossed on. Feeling is somewhat subjective but if these two products truly were identical in every respect, they should at least feel similar. I would add that I went shopping with a family member who has tried both mattresses and independently came to the same conclusion, that they did not feel the same and that the one delivered was far firmer than the other. Had the showroom mattress felt like the one that was delivered I would not have even considered purchasing it. When I spoke to Chris (presumably the same Chris replying to complaints at BBB) via phone to voice my concerns, he was adamant that I would not be receiving any refund. He offered to send a service manager out to inspect the mattress to ensure it was up to specifications (the earliest appointment they had was two weeks away). If the service manager is unable to resolve the issue, I have the option of coming to a factory and watching them disassemble my mattress to demonstrate how it meets specifications the fact that the suggestion was made without any acknowledgement of the absurdity in asking a customer to take a day off of work to come watch them take apart a mattress is beyond me. . Alternatively, I can exchange the product in accordance with the company’s 365 day comfort guarantee, for a 25% fee based off the cost of the mattress exchanged which would essentially mean that the cost of my mattress plus an additional 25% to receive a different product. That this company believes that this is any kind of guarantee is beyond me. I imagine in their reply to this complaint the company will point out how they dotted there Ts and crossed their I’s, and admittedly I did sign saying the mattress was in good condition upon delivery based on a visual inspection of the product (not that I am any expert), and there is likely no legal recourse (again no expert) However, I feel others should know what there getting into when they deal with The Original Mattress Factory. If the customer is dissatisfied with the product delivered there is no recourse beyond giving the company that wronged, you in the first place more money.
View on GoogleJohn, the salesperson was very helpful from start to finish. He explained the products, helped us choose the one that was best for us and even carried the mattress and box springs out to our vehicle. We will definitely shop at the Original Mattress Factory again.
View on GoogleGreat experience. The sales person was knowledgeable and not pushy. You have to check them out before making a decision on a mattress. The prices are fair, no sales ever. You are get a matress made here in Pittsburgh not some unknown place. You are getting a matress made now not 6 months ago not a year ago. The quality is amazing. Definitely recommend.
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