Ashley Store

Marco was excellent!.. He took his time to explain in detail all options available for our purchase. He went beyond our expectations to work with our budget and completed our purchase promptly. Great experience, would highly recommend shopping with this team at Ashley's.

Furniture quality is great. We like our sales rep and the manger. The delivery and set up is not the same quality as the rest of the brand. 1st delivery: swirl marks on top of the table and a recliner that pops when you open it. 2nd delivery: left dirty marks all on the top of the white headboard.

The salesperson was nice the delivery was fine.. I've only had the couch for 5 days it's a sectional the most uncomfortable sofa I have ever had they won't let me return it and get something better it's very upsetting to have a new sectional it may look great but it feels like ???

Unacceptable service. We had already paid for our set in full and took them a month to finally get to us. When the delivery day finally came they kept pushing the arrival time out just to bring us an incomplete set! Drawers didn’t come with the bed and our nightstands “might” be on back order. Livid does not begin to describe my feelings!

Ashley has nice furniture but poor customer service after the sale. The store manager will not call or speak with a customer on the phone. After purchasing 2 mattress sets w/ bases, and 2 theater reclining sofas on 12/31/2025, we FINALLY received the sofas this past Monday, February 9, 2026. This was the 5th time they promised delivery. One of the times they advised delivery then backed out because of inclement weather (it was raining), PLUS they said the furniture we purchased was out of stock-on the same call. I asked for a customer compensation due to all the times we didn’t receive the furniture, but were advised because the furniture was on store sale for a holiday, there was nothing they could do. They also advised a Delivery Schedule, per their “Jenny Bot”, in reality that was only a schedule, not a promise of delivery. We spent thousands of dollars for great furniture but the poorest customer service we’ve ever had on a major purchase. The delivery guys didn’t even plug in all the furniture, we had to do it ourselves-even though this was their “White Glove Delivery” where they actually assemble and set up the furniture. We had to contact the BBB to even get this delivery. We have purchased Ashley Furniture in the past, but we will not make any future purchases from Ashley Furniture.