Taylor, MI
Store has not updated their information.
Bob's Discount Furniture currently offers a variety of promotions, including clearance sales, back-to-school specials, and an email & SMS signup sweepstakes. For the most current and detailed information, please visit their official website.
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Real Google reviews from nearby shoppers
Average rating 4.6 · 3693 reviews
Last updated Aug 7, 2026
I don’t usually change my reviews, but I have to in this case. I was initially told I would receive a soft credit inquiry, but it ended up being a hard inquiry after I was approved for financing. I eventually purchased a sectional that fit my space, but that’s where the problems began. Since May, I’ve made four trips to the store and have had six visits to my home. Every time I was told the issue would be fixed, something else went wrong. Wrong pieces were delivered, parts didn’t connect, incorrect configurations were brought out, and I was even sold a section that doesn’t properly work with the rest of the couch. Most recently, I was told service technicians would be coming with the necessary parts. Instead, another delivery crew showed up with a drill and couldn’t do anything. Now I’m being told the correct connector parts won’t arrive until August, meaning I’ll likely need a seventh visit for a problem that should have been resolved months ago. To make matters worse, I was told the deformed back cushion can’t be replaced because they don’t sell the cushion separately and can’t take one from the showroom model. So I’m basically being told to live with it. The couches are okay. They fit my home, and at this point I’m keeping them because I don’t want to spend my entire summer furniture shopping. But the fabric attracts dust and lint, the setup still isn’t right, and the customer service experience has been exhausting. Six home visits. Four trips to the store. Months of waiting. Still not resolved. I cannot recommend Bob’s Furniture based on my experience.
View on GoogleGiving 3 as that is the "middle area" Today 7/13/26 my sales lady Breanna was AWESOME!! Attentive/Helpful and ALL the things!! I would talk to and deal with her again in a heartbeat!! 💓 Now ... let's address other things!! We spent close to $4k 3 years ago on bed frame, mattress, fireplace coffee table to do a bedroom makeover!! Original salesperson not there anymore!! Initially I REALLY wanted a King bed set ... sadly 😥 the measurements weren't going to work in our space so had to downgrade to Queen set. Sigh 😕 Well we figured out today, with a revisit AND relooking at measurements that for whatever the BS reason the measurements are freaking stoopid backwards!! As in how Bob's furniture dies thier measurements!! Length = Depth, which Bob's uses (Ugh!) Width = Long which Bob's uses for the width meaning side to side in normal standards!! Well BOB'S does not do or use standards!! What we figured out is the measurements they use, for bed frames specifically, are if the measurement is taken from a side position versus head to toe position!! MOST normal people take measurements from Head to Toe = Length and Side to Side = Width!! We could have gotten the KING set 3 years ago but switched to Queen based on the "measurements" given us (Bob's doesn't keep King beds in store so we relied on measurements provided!! So now we are trying to decide ... do we sales Queen set and purchase King at another $3.3k or tell them NOPE ... and look for different furniture store and set even while Loving this set?? When we called to talk to someone we were sadly disrespected and disregarded and told "that happens"!! Talk about making the whole of the situation WORSE!! I don't know that we would ever buy.from BOB'S furniture again ... and we are based on other purchases loyal customers of over $7k in purchases!!
View on GoogleVery pleased with Cecilia sales rep. You should be happy and thankful you have her on your staff very helpful, respectable knowledgeable, and concerned for the customer. She went the extra mile to get the approval for us to have the furniture that we purchased two weeks ago returned without no problems and we purchased new furniture that cost over twice as much as what we originally purchased. Customer suggestion: Should get returning customers percentage off on new purchases. We purchased our previous furniture from you in 2019. We wish you had the same Furniture because we’d liked it so much but no longer make that brand of furniture., Gibson. Back to Cecilia, She deserves a pat on the back for the way she takes care of your customers. I cannot say enough positiveness about her again. Be thankful you have her on your staff.
View on GoogleWent to Bob’s to get new living room furniture today and we were greeted by William. He was so friendly and helpful and I could tell he genuinely cared that we bought the right furniture for us. He graciously put up with all our indecisiveness and our bickering. 100% I will be going back to see him for any other furnishing needs we may have! Great experience! New couch and a beautiful picture!
View on GoogleShout out to Cecilia! As soon as we walked into the store she greeted us and guided us toward an absolutely painless purchase process! Utilizing her iPad she gave us all the price options and availability instantaneously. She answered all of our questions and was such a delight. We were able to secure delivery and setup for our purchase at week’s end! The showroom is so spacious, well organized and spotless! One of my favorite perks was they had a free refreshment bar to include ice cream, candy, cookies, coffee, tea and water. It’s a delightful touch to what can be a nerve racking purchase process of big ticket items. I will definitely go in person to Bob’s for my next furniture purchase whereas usually order online.
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