Arlene Jaffee· 5★ · a month ago
Like no other product, a bed, a mattress specifically, reminds us daily in the most intimate way the importance of “value” and “quality”.
After my seventh blissful day of sleeping on a Custom Comfort Mattress, I awoke wondering why it had taken me so long to learn – learn as in really understand -- what it takes to make a mattress. And why it took so long to find THE right one.
As with all “big purchases”, first I read Consumer Reports, and many of its 170+ coiled spring mattress reviews. I then scanned sites to see if I could learn why some products were considered “expensive” or “hand-crafted”.
Next, I took into stores my expectation to find durability and reliability in the mattress I wanted. The merchandise had to physically match my research and my expectation.
I looked at and quickly dismissed “bed-in-a-box” and “only foam” and “celebrity advertised” products -- even though, frankly, a few felt okay and certainly covered a very wide price spectrum.
Finally, on a word-of-mouth referral, I went into the Custom Comfort Mattress store in Brea. Finally, I learned about value and quality.
I would not argue with anyone the “subjective” nature of these terms. But it is hard to perceive value when you do not or cannot see how the construction of your mattress reinforces that it was built for durability and performance, with premium materials to precise manufacturing standards.
Melissa, our salesperson, explained the difference between hers and her competitors’ products, using cross-sections of actual mattresses for visual clarity. After half an hour of live testing of the showroom samples and a few more questions patiently answered, we knew we had found the right bed.
Within 11 days, it was constructed in Orange and assembled in our bedroom.
Spoiler alert: You can skip our obsessive research but we encourage you to see for yourself why Custom Comfort Mattress exemplifies both quality and value.
M&A
Long Beach
View on GooglePatti Amelotte· 5★ · a week ago
I requested info from the website and Josh wrote back very quickly with lots of information. He assisted me today in store to help me find the perfect mattress and one that fit into my budget. Absolutely would go here again and recommend them highly. Custom Comfort makes terrific, long lasting, comfortable beds right here in California. Thank you!
View on GoogleJeff Konstanzer· 5★ · a month ago
We really struggled with best shopping. Once we connected with Josh and Roland we were directed more specifically to what bed was best for us, our bodies and lifestyles. We were finally able to make the optimal choice. It was not the most expensive one too. We received great service and care throughout the shopping experience. Tyvm Custom Comfort and team!
View on GoogleYvonne· 5★ · 2 months ago
I recently purchased a new mattress from Custom Comfort Brea. It was delivered two weeks ago and I am very happy. Allen helped me pick the perfect mattress. I told him what I was looking for and my concerns. I never felt rushed or pressured. Allen took his time and also explained how the mattresses are made. He is very knowledgeable and knew which mattress would be best for me. I highly recommend you call and set up an appointment to meet with Allen.
Delivery of the new mattresss and pick up of my old mattress was great. Robert and Omar were professional, made sure I was comfortable with the height of the bed and went over how to use the remote.
View on GoogleErin Hastick· 5★ · a month ago
I don’t live on the left coast anymore, but I’ve heard about these beds. While there on a business trip, my curiosity got the best of me and I wandered into the store. Allen Y. was there and was a wealth of knowledge which resulted in a sale. In this pre-fab, make-a-buck world I admire a company that stays true to its values. Being a salesperson for most of my life, I did not want to hear Allen’s song and dance, but I was fascinated by how these beds are made, the all natural fabrics, and the craftsmanship that actually ends up being one of the most comfortable beds I’ve ever felt. Although we don’t have these store in the East, Allen was able to get it delivered to me. He really understands the product and I couldn’t find a single reason that buying one was a bad idea. You certainly get what you pay for here. Best nights sleep ever.
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