Mattress Firm Elston Avenue

First of all, my visit to this store was not planned but destined to happen and I had zero regrets. My wife and I needed to get a bed and mattress and had a different store to head to but somehow I made a turn in the parking lot of this store and said lets just give this a try. I must say we had an outstanding experience thanks to two incredible staff members, Vince and Julio. From the moment we walked in, they greeted us warmly and made us feel at ease. Both were extremely professional, knowledgeable and patient as they guided us through different options. Vince took the time to explain the differences between each mattress, ensuring I understood the features without ever feeling pressured and answered my questions, provide honest recommendations to making sure we were comfortable with our choice. They both created a seamless shopping experience that was personalized and genuinely customer-focused. Once again thanks to Vince and Julio, we left confident with our purchase and impressed by the level of service. If you’re looking for a mattress and want to be treated with respect, professionalism and care, I highly recommend visiting this store and asking for Vince and Julio.

I worked with Rony and Julio to find a new mattress. I was first time customer and mattress buyer. Both were intent on finding the right fit based on my needs and went to great lengths to make sure I had the chance to try all the mattresses that were within my budget. They provided helpful advice on the types of mattresses I should consider based on my needs and preferences. They made me feel comfortable in the store and provided full transparency regarding pricing, shipping, and returns. I highly recommend working with Rony or Julio when looking for your next mattress.

Great experience and highly recommend. Julio is absolutely amazing and worked with me on finding a mattress, and one that met my budget. Aside from being professional, he was super nice and showed me multiple mattresses - explaining the details of each one. After closing out the sale, I found out that I purchased my current one with them 8 years ago. Highly recommend!! Great deals before Memorial Day weekend!!

My husband and I had a great experience at Mattress Firm with JJ! We went this past Sunday and we haven't ever gone in person to try mattresses before so it was nice that JJ and Marco were super friendly and easy going. We didn't expect to buy a tempur-pedic mattress and power base, but they were so nice and comfortable. As someone with chronic pain, I really wanted to get something that would be good for my body and JJ made sure to show us and tell us all the things about it and even referenced her own experience since she also owned the both. We didn't feel pressured at all during the visit, which was much appreciated (that was something I was nervous about). It was a lot of money but JJ kept searching to maximize our savings. We were hesitant about the base due to the price, and JJ and Marco found one that was an outlet price and it was a huge price difference. I really appreciated how above and beyond JJ was going for us (and even though Marco wasn't directly facilitating everything for us, he was still answering questions and helping us out). Since we got a new mattress, it came with $300 towards accessories, so we got to get a mattress protector and a new pillow which was a nice bonus. I also felt prepared since JJ was telling us how long it takes to break it in, and was giving us tips about the warranty/return if we ever do want to use/do that. Delivery was so quick, that we could have gotten it the next day, but we were able to choose to get it on Tuesday instead. Delivery was easy and we have been enjoying our new bed and base since then! Overall wonderful experience with JJ!

In the quest for dreamy slumber, Mattress Firm turned our mattress hunt into a delightful adventure with unbeatable deals and expert guidance. Julio was our sleep superhero—brimming with wisdom, warmth, and endless patience. He made choosing perfect comfort effortless and fun. Absolute game-changer! Highly recommend.