Sleep Number

So far so good as far as the service goes w/ordering. Have yet to receive bed. Charlie was most helpful w/information. Returned twice ..Charlie was unavailable - Carmen actually helped me w/closing the sale as I placed my order. All went smoothly, Carmen most helpful w/info & details & yes she explained bed base cannot be returned! Mattress can if not right. She is pleasant, knowledgeable & most helpful. Charlie was too - I recommend either as eager, competent w/out a hard sale. Denise McL

Carmen was very attentive to my questions and requests. She went through the order throughly and verified that I was going to get what I wanted. She also updated my contact information so I would be kept updated on my order. I will definitely go back.

Sleep Number does have a great product and concept. I also appreciate that the franchise is not pushy or gimmicky, yet has some great sales and rewards. Our sales associate Laura was lovely, welcoming and took her time allowing us to test all the mattresses and find our specific sleep 'numbers.' The largest downfall or complaint we have is that if you buy one of their mattresses, you're basically required to purchase a Sleep Number base, frame, mattress pad and sheets due to their style and function. Without their bed frame, you will have to completely dismantle it (no joke--we had to replace our original one to buy another non-Sleep Number frame, then saw off the second/new bed frame's piece that holds up a normal mattress). Sadly, the Sleep Number bed frames and headboards are ugly. Also without their specific sheets or protective pad (which I do recommend to keep integrity and cleanliness that lasts), others' purchased elsewhere will become loose, slipping constantly and/or come off all together. Of course it is a large investment with these additional purchases. Nonetheless, our sleep is essential and we spend hours of our lives in bed. I do love the features Sleep Number offers such as feet or full body warmers/coolers, the raising of the foot and head of the bed, a split bed option, and tech features that measure your sleep patterns, heart rate, etc. The one thing I would love to see available is connectivity to Google's Alexa or Apple Home via the app.

Quality matress with professional help. I just wanted to say a massive thanks to Mike! He made the process so easy and was extremely welcoming. I was given constant updates on my mattress arrival time and instillation instructions. The process itself was very professional and they deserve all the credit they get! In addition to this, Mike’s in store knowledge was second to none as it made picking a mattress easy and stress free. What a great experience. I would recommend using this service!

Returned a bed after only opening the box and not even the wrapping of the brand new bed after 4 days of purchase. come to find out there was a 140$ charge for returning it. stupid.