Sleep Number

Alicia was really helpful walked me through what I was getting explain that the mattress protector wouldn’t be in until after I had already got the bed, but if anything happened that they would take care of it which I thought was really cool. I’m really excited to get the new bed.

Dave was sooo nice to work with. Very informative, answered all our questions, helped us get down to 2 options and provided quotes. Helped us compare each. NO PRESSURE! Made a decision and looking forward to delivery.

Alicia helped me from start to finish(2x). She's personable, patient, respectful and knowledgeable. Thank you , Alicia and Dave, for working with me. Respectfully, Ruthie

Recently bought the new comfort mode bed. I have a C4 for 11 years and love my C4. Bought the comfort mode for quest room. Tried both in store and CM bed was beat. Had done lots of research and sales woman was great. No pressure, answered any questions I had.

I purchased a Sleep Number bed priced at approximately $14,000, sold with what was presented as a 15-year warranty. Based on that representation and the premium price point, I expected long-term reliability and support. After just three years, the foot-warming feature on my wife’s side of the bed failed. After completing diagnostics with a Sleep Number technician over the phone, it was confirmed that the warming unit on that side needs to be replaced. This is where the disappointment began. Despite the marketing around a “15-year warranty,” the reality is that full coverage only applies for the first year. After that, replacement parts are prorated, and labor/service costs are not covered at all. In other words, even with a known defect in a premium feature after only three years, the customer is still responsible for significant out-of-pocket costs. For a product at this price level, this feels misleading at best and unacceptable at worst. A $14,000 bed should not have critical features failing this early, nor should customers be left paying additional money to repair them so soon. The warranty structure is not aligned with the premium branding or pricing. Buyers beware. If you’re considering Sleep Number, read the warranty details very carefully and understand what “15 years” actually means. In my experience, the product is overpriced, poorly supported, and not worth the long-term cost. I will not purchase from this company again, and I strongly recommend researching competitors that offer comparable features at a far lower price - and with better support. You’ll spend too much upfront, and likely even more fixing it just a few years down the road.