Raymour & Flanigan
Waterford, CT
Raymour & Flanigan offers a wide range of furniture and home decor products, including living room, bedroom, dining, office, and outdoor furniture, as well as mattresses and rugs.
Raymour & Flanigan offers 0% APR financing for 72 months on qualifying bedding purchases with their Credit Account.
Price range not yet reported
Real Google reviews from nearby shoppers
Average rating 4.8 · 2505 reviews
Last updated Jul 3, 2026
Spent some significant money through the years at this store and always a good experience along with the quality of the products. Sales associates have been great, however felt it necessary to share our recent experience with a unique sales person named Jackie Gash. Began some months ago with a recliner purchase and not liking to be "attacked" by sales people - I had my "shields up" when my wife and I entered the store. I more or less dismissed Jackie initially advising that my wife and I would find her when ready to do business rather than be followed around. No problem and we re-located Jackie to complete the transactions. Felt absolutely horrible, but Jackie delightfully understood where I was coming from once I explained in detail the "attack idea" so often experienced whether at a store or car dealer. In synopsis, I know why I am going there and when I am ready, I will seek you out to which she graciously understood. Recently we visited for more furniture and another significant expense and I will say that Raymour and Flannigan needs to wake up as they have no idea of the extreme worth this young lady is to this store and their company! Absolute sweetheart, pleasant personality, down to earth, honest and in short - you will feel like you have known her your whole life. Very in tune with her products along with the scale of the various levels of product quality to meet your budget. Low key lady with a mound of energy and enthusiasm where other "wanna be sales staff" should be following her around and taking notes. Thank you Jackie once again for being a genuine person and a true delight to work with, who lets the customer work through the sale along with your expert input. Your the best and the very best to you always... VERY Grateful Customers Bob & Jodie Strohl Waterford, CT.
View on GoogleI had a great experience working with Derek. He went out of his way to help me find the perfect table and stools to fit a specific small area. It was the first place I looked and because Derek to the extra time to listen to my needs and search both in the online warehouse and the store inventory we were able to come up with something that worked out well. I will definitely go back there before anywhere else.
View on GoogleYour selection of furniture is varied and eclectic. Our consultant, Derek Grise, was patient with us, and helpful without being overbearing. We are looking forward to having our new furniture delivered, and set up in our living room.
View on GoogleI pre shopped for our couch at multiple furniture stores and found a couple I liked at Raymour and ended up ordering on line fo delivery. Delivery was FAST and the gentleman who delivered the couch were friendly, professional and quick! The couch is beautiful for the most part. We noticed that one of the selling features that was supposed to be included was missing (remote charging do phones in the middle drop down console) I did contact the company through their site and was given a case number and told that someone from the Hartford CT office would be calling to correct the problem, never heard from anyone after that! Called the number provided if I should have further questions, left a voicemail and never heard from anyone! I can only guess that this company does not care for their customers after they receive payment for the product. This was a brand new Flex Steel couch and the issue was reported just after delivery. Will NEVER buy from this company again. If you can not provide good customer service then you do not deserve patronage!
View on GoogleOur experience at the Waterford, CT Raymour & Flanigan was outstanding, thanks to our exceptional salesperson, Lisa. From the moment we walked in, we were greeted warmly without feeling pressured. Lisa struck the perfect balance between being attentive and giving us space to browse. What really stood out was her product knowledge. Every question we had—about materials, durability, delivery timelines, and customization—was answered confidently and clearly. She took the time to understand our needs, style preferences, and budget, and guided us toward options that genuinely fit, rather than just trying to make a sale. Her professionalism and patience made the entire process smooth and enjoyable. We never felt rushed or pressured even after multiple revisits. If you’re looking for a stress-free, informative, and genuinely helpful furniture shopping experience, Lisa is your gal! P.S, she's funny too!
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