Sleep Number

Angelique was super helpful and patient while we tried to figure out which bed worked best for us. She was knowledgable and took time letting us expirement with all the different bed types until we found the right one for us. Excellent customer service.

We had an amazing experience here. Our representative was patient and got us exactly what we needed. We had been shopping many brands and Angelica was a great listener and we left extremely satisfied. Highly recommended.

The bed took about two weeks to arrive, and when it finally did, it had some cosmetic damage. The delivery team assured me it wouldn’t affect the bed’s performance, so I decided to keep it. Unfortunately, after just two nights, the bed went offline, leaving me with no control over its settings. It was stuck at a high pressure since I was testing the comfort levels, which made it impossible to sleep comfortably. The issues only escalated from there. The bed went offline again, and after four tech support calls, I was left frustrated. Two of the reps seemed clueless, one call got disconnected, and the fourth call lasted over an hour. Although we managed to get the Bluetooth working temporarily, the bed quickly went offline again. It always appeared over-inflated, even at lower pressure settings, and the air hoses would bulge out constantly. After being stuck with this bed and its constant issues for the full 30 days, they finally picked it up. To make matters worse, despite their supposed money-back guarantee, they still charged me $250 to pick up the mattress—even though it was clearly defective! I understand not being completely satisfied with a product and returning it, but charging a fee for a faulty product feels like a bait-and-switch on their “money-back guarantee.” I do want to say that the staff at the store were very nice throughout the process. Unfortunately, it’s the product itself and the poor tech support that ruined the experience. I might have been open to trying Sleep Number products in the future, but after this, it’s a definite pass. They’ve lost a customer for life.

We experienced a Sleep by Number bed many years ago in a hotel and finally decided to try it out. The experience was great and the store was a great atmosphere. The bed we chose felt great and my wife’s side she enjoyed because she likes it softer than me.

Worst customer service ever. Have had three appointment times confirmed the day of. We stayed home from work and were not notified they weren’t coming until after the window expired If u need a refund it takes 5 calls and over a month before they post it.