Bernie & Phyl's Furniture

It was time for a new mattress, the salesperson Maryanne was excellent! Very knowledgeable about the different brands, how they are made and the materials used. We were able to try out all that applied to what we were looking for. The delivery was also great, fast and efficient. It was not our first time there and won"t be our last.

I’d give zero stars if I could. My elderly mother-in-law purchased a mattress set. We were very specific with the salesman that we would need removal of a king mattress, split adjustable box AND HEADBOARD, and were told “no problem - we’ll take all that.” First, the delivery folks did not want to put to coasters down to protect the floor. I has to convince them to do so, so they eventually did. Then, they would NOT take the headboard despite the “no problem” we got in the store. We even did them the courtesy of taking the old set apart for them before they came. I called customer service while they were there, who said they’d call back. We did not get a call until AFTER the truck left. She then said that the headboard would be $100 to remove - but the truck is gone, so, not their problem I guess. Now I have to arrange and pay extra to find someone to take a king-size headboard out of my house. We have purchased a lot of furniture and bedding from them (almost exclusively) previously over the years. We will not be doing so again. There are plenty if furniture stores that will gladly have our business.

I visited Bernie and Phil’s and spent time with Diana. She was very knowledgeable and patient, and went out of her way to help in every way she could. She also gave excellent decorating advice and made the whole experience easy and enjoyable.

Whenever I go to Bernie and Phil’s it’s a great experience! Sales woman Gail was awesome and very patient! When I called about my delivery the woman was so nice and helpful. Diana was so helpful today! Thanks

Carl our Sales Associate was wonderful. He came over and spoke with us briefly and gave us all the time we needed to browse the store. We found what we wanted and checking out was a breeze!! We always have good luck at Bernie & Phyl's!!