Steinhafels

We had an outstanding experience working with Joseph at Steinhafels in Schaumburg. From the moment we walked into the store, Joseph was attentive, knowledgeable, and genuinely committed to helping us find the perfect couch for our home. What stood out most was his dedication and work ethic. He took the time to understand exactly what we were looking for, patiently answered all of our questions, and guided us through the options without ever making us feel pressured. His professionalism, attention to detail, and willingness to go the extra mile made the entire process smooth and enjoyable. Joseph consistently demonstrated exceptional customer service and went above and beyond what we expected. It was clear that he truly cared about helping us make the right decision and ensuring we were completely satisfied. His hard work, positive attitude, and commitment to his customers are a tremendous asset to Steinhafels. We highly recommend Joseph to anyone shopping for furniture.

Buyer beware: We’ve been without a functioning couch for over a month — and we do not recommend this company. We ordered a couch and selected a delivery date based on the delivery options the company provided. We planned around it, expecting a normal delivery of brand-new furniture. Instead, we’ve dealt with repeated damage, failed deliveries and no clear point of contact. And when you try to get help, there’s effectively no human support to resolve the problem. Here’s what happened from start to finish: Delivery attempt No. 1: No warning, then “it’s damaged” On the scheduled delivery day, we received no advance notice of any issues. The delivery team arrived and told us the couch had been damaged at the warehouse and would not be delivered. The drivers even said we should have been notified ahead of time, but we weren’t. They proceeded with the rest of the order, but once the truck was opened it was clear additional pieces were damaged, too — specifically the coffee table and side tables. The drivers refused to deliver them because the damage was obvious. So after waiting for delivery, we ended the day with no couch and damaged items that could not be delivered. Delivery attempt No. 2: Couch arrives — but defective and incorrectly assembled We waited for a second attempt. This time the couch did arrive, but it was in unacceptable condition for a new purchase. It had: • a rip/tear • improper assembly • a bend in the center • a bottom riser dragging • the wrong legs We were not comfortable sitting on it. We were also pushed toward “repair” as a solution, which is not reasonable for a brand-new couch that arrived defective and incorrectly assembled. Delivery attempt No. 3: The “replacement” is broken on the truck This attempt was supposed to be the fix: exchange the broken couch for a new, non-broken couch. Instead, the delivery team told us the replacement couch had a bent footrest while still on the truck. They said they tried to repair it, but it still wasn’t functioning properly. After three delivery attempts, we were once again left without a working couch. Over a month later: still no resolution It has now been more than a month and we still do not have a functioning couch or a clear resolution. Communication has been slow and inconsistent, we’ve been bounced between people, and there is no single person taking ownership of the issue through completion. Bottom line We paid for new furniture. We’ve received damaged items, defective assembly, and a replacement that was broken before it even came off the truck — plus no reliable way to speak to someone who can fix it. We do not recommend this company. If you’re thinking about ordering, be warned: if something goes wrong, you may be stuck for weeks with no clear path to a resolution.

Overall, an excellent shopping experience! We were looking for a new mattress, and trying to decide what to get was really difficult. Our sales associate, Diane Didier, was superb! She was extremely knowledgeable, took her time explaining options to us, and allowed us to "test" the feel of various mattresses. There was never any pressure whatsoever. In fact, we left there, telling her we wanted to take a little time to have lunch and discuss before making such an important purchase. We were back a few hours later, and everything went so smoothly. The mattress was delivered three days later, and we love it! Just glancing around at the store's other sections, it looks like Steinhafels has an excellent selection of furniture, and we would definitely return for any future needs. We would also look for Diane for assistance!

Had a great experience at Steinhafels! Joseph D was incredibly helpful throughout the process — knowledgeable, patient, and never made us feel pressured. He took the time to answer questions, helped us find the right fit, and made the whole shopping experience smooth and enjoyable. Customer service like this really stands out. Highly recommend working with Joseph if you’re shopping at Steinhafels!

One day we ordered before and it was bad and an older version but we let it pass that time. Today we ordered another again but it was like as before, scratch, damaged and old. We are very disappointed in this and they even had the nerve to schedule their own time. We are not happy about this.